Project 1: PC Home Computer Initiative (HCI)

Lombard were contracted to deliver a managed service to rollout PC’s to home based users across the UK. Key to our selection for this project was our ability to respond rapidly. We were given less than a week to resource the project, train the helpdesk personnel and deploy engineers across the UK. Our rapid response is testimony to our high skill levels and the significant resource that we have at our disposal.

Elements of the service were:

  • Provision of a central help desk comprising five personnel to book appointments and co-ordinate installations.
  • Geographical coverage included the following postal code regions; North West, North East, South West, London, Kent, Essex and Surrey
  • Deployment of engineering resource to perform installations. This resource consisted of thirty engineers based at key locations throughout the UK.
  • Five support engineers working as Fast Track engineers to deal with issues UK wide.
  • General technical support to all engineers on the project.
  • Contracted to install and train approximately 4,500 users.
The project was successfully completed and we were congratulated on our performance with the highest install rates and the top-performing engineer. The success of the project was due to:
  • Lombard ISL’s Service Delivery Managers: Managers have a comprehensive understanding of this environment through previous senior positions held in the IT industry coupled with the many projects we manage on a day to day basis.
  • Engineer skills: We have “on tap” an experienced engineering resource (approximately 200 - 300 engineers) based around the UK. These are proven IT professionals with the aptitude and skills to complete the task professionally to service levels. Importantly they will be based locally to the installs thus minimising costs and optimizing response times (i.e. maximum installs per day). Appendix I details the number of Service Operatives we have available against specific Service Levels.
 
Project 2: High Volume Hardware Upgrades (6,500 PC’s)
Scope
The project was completed for a major IT services Company who was contracted by a Government Department to: -
  • Replace 6,500 hard disks
  • Ghost copy the old drives to the new drives
Critical to the project was the timescale to completion and working closely both with our customer and the end user to minimise any business disruption. Meeting scheduled daily service levels ensured that the project was completed to everybody’s satisfaction.
Resource
We provided sixteen desktop engineers, a project co-ordinator and a project manager to manage the complete project life cycle over a 6-month period. The project was delivered on time and the team provided a fifty two per cent margin for our customer.
 
Project 3: Printer Upgrades (8,000 printers)
Scope
A major printer manufacturer tasked our customer to replace 8000 cam units on desktop printers across the UK. Critical to the project was a completion period of 5 months and a fast response to provide the resource so that the project could commence immediately.
Resource
Lombard ISL Limited provided eleven qualified printer engineers, a project co-ordinator and a project manager to manage the complete project life cycle over the 5-month period. The team delivered to our client a forty per cent margin on completion.
 
Project 4: PC Roll-out (1,500 PC’s)
Scope
Lombard ISL were contracted by our customer, a large IT services company, to rollout twelve hundred Dell PC’s over a Local Council Borough over a period of twelve months.
Resource
Provision of two engineers working to a call off schedule. The project is currently on going.
 
Project 5: PC Roll out (750)
Scope
Nationwide roll-out of 750 PC’s (Microsoft XP) for a major high street chain.
Resource
Deployed a Service Delivery Manager and 30 engineers. Project was completed to services levels to the satisfaction of the customer.
 
Project 6: Server Desktop and Networking Support
Scope
To provide backfill staff for an IT services company to cover holiday’s, sickness, and peaks in the business across various clients sites including banking and finance, retail, and corporate companies. Requirements covered support for servers, desktops and networking. Critical to the project was the timely sourcing of qualified and accredited IT professionals. Project requirements were met or exceeded with a seamless service provided to our customer.
Resource
Skills provided include NT4, 2000, XP, COMPAQ, HP and MS OFFICE.
 
Project 7: Construction Industry – Cisco/PC Rollout
Scope
To rollout Cisco Routers and desktop PC’s across the UK to one hundred and fifty sites.
Resource
We provided five Cisco engineers, over a four-month period. The teams delivered our client a thirty five per cent margin on completion.
 
Project 8: Data Centre Re-location
Scope
To install and configure Cisco routers at 400 sites across the UK and migrate PC’s onto a new customer server. Lombard ISL were given only days to provide IT professionals with the relevant qualifications and more importantly appropriate experience.
Resource
A total of 30 engineers were provided for the project. The project was completed on time to budget and the customer commented that Lombard provided “a professional and flexible attitude” that greatly contributed to the success of installation.
 

 

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